I used eharmony about two and a half years ago and it worked for me. I met the man of my dreams and we are still together and every day it keeps getting better. We have enough common interests to make us compatible but we are different in other ways so life is always interesting. I never had any problems with customer service or the way the whole process worked. Sure, I got closed out by people, I met a couple of losers but that's no different from any other dating site. Maybe the site has changed since I used it but I thought it was great.