Well, I guess all of the complaints perfectmatch.com has received has really helped, as I was able to get my refund IN FULL. I was signed up with their services for 1-2 days and I sent an email, got a prompt response, less than 12 hours, and they refunded my account between 3-5 business days. I do have to admit, while I was signed up, I heard from NO ONE, the distance parameters that generated were way off base to my location and I requested matches for within my state, but received many out of state. Maybe I jumped ship too quickly, but I had no luck.