My complaint is their terrible customer servicel and nasty obtuse way of dealing with their customers. As far as I could tell the matches they sent me were fine (although most were out of town) in the right age group, fit, with similar education levels (I have a graduate degree). However, I cannot validate this because before I could meet any guys that showed interest they cut my account off without saying why (they also kept my 6 month payment). After waiting on hold for almost an hour I got a customer service rep that coyly told me she would have to "talk to the president" she would not tell me what was wrong or give me any other information. I then sent them a email telling them to refund my money or tell me what the problem was. Another coy e-mail hinting that I was not divorced and trying to pull a fast one. I told them I had been divorced for a number of years and provided them with more information (name of my ex). Well not to go on too long but they sent me another message that said sorry but we cannot verify that you are divorced and they still kept my money! Bottom line, the county records department made a typo in the public records and misspelled my name(which i found out by providing them with the name of my ex); this error was then fixed. I sent them this information along with the case number and have not heard from them since. I feel bad for the guys I was communicating with (because they might think I was blowing them off) and wonder if this is the explanation for some of the lack of communication in some cases-also why folk have been dropped without explanation who might not be as persistant at trying to get and answer.
Whileit great that they seem to check up on stuff this could have all been resolved quickly and pleasantly if they had been clear what the problem was from the first and given me a chance to check it out. Now it is clear to me that they really don't care, they just want your charge card and any excuse to keep your money.