Reviews of eHarmony

This is a website that has horribly confusing UI. As a result, not only is it hard to use and meet people, but they auto renew your account and make it really hard for you to cancel and not get charged when you're done.

All my friends who've used this service have become a victim of their auto renew feature AFTER they have cancelled. Then, when you contact them for a refund, they refuse to give you one, claiming it was somehow clearly part of the agreement when you signed up that you'd get auto renewed. That's absurd. It's just a shameful, unethical money making scheme.

Do not use this service. It's a waste of time, money, and they will try to eat your money...

E Harmony closed me out after being their customer for a mere two and a half months April 13 until July 1, 2009. They would not give me a reason but in their "terms and conditions," they state they can close someone out for "any or no reason" without explanation. I have no ideal why they closed me out. I played by the rules even purchased a Rely ID which is a credit check. My attempts at getting them to give me a reason met up with litany of reasons, like misrepresenting my age, marital status or criminal record. None of these applies to me. The fact is that they as stated in the above sentence they can close someone out "for any or no reason" means that a customers does not necessarily violate any term or conditions. I think they closed me out because in spite of their claim that they can find someone compatible they were giving me few matches, also part of the reason they closed me was because they could not find someone for me in the area I live. In addition, I think my age had something to do with it. I had my 65 birthday in May. I would go days without a match. In addition, I argue with them about how to communicate with my matches. I wanted to send icebreakers, one of the reps suggested I send relationship questions. I think that their claim that their personality test match you up with someone is flawed. Many of the men they match up with were what I describe as YUPPIES or older YUPPIES. They did not seem to like someone like me who was more the girl next-door type. There were two men who seem to like me but one was secretive and the other was fanatic about doing physical things, like skiing, scuba diving, things I am not into. Nevertheless, those men were the only ones in two and half months who seemed interested in me. I am an educated person, I have a bachelor and I work for the state of Texas. Nevertheless, I just felt that these men were shallow. One of the problems with E Harmony matching systems is it does not take in account interests and chemistry. Toward the end, some of the men were not even looking at my profile. They were probably non-paying subscribers. Having said all this though I did not like being closed out without being told why and being given the opportunity to address whatever problem they were unhappy with me about. BE AWARE IF YOU BECOME A EHARMONY CUSTOMER THEY CAN CLOSED YOU OUT FOR "ANY OR NO REASON" WITHOUT DUE PROCESS. This is something they do not tell when they are bending over backwards to get you as a customer. I filed a complaint with the Better Business Bureau and I am going to write as many reviews as I can on them. I also have talked with University of Houston Consumer Law Center. I mentioned the fact that their marketing company sent a statement from Dr. Warren stating, "EHarmony shares his commitment to my success." They thought that might amount to puffery but it might be hard to prove. If you look at their terms and read all of them, they contradict any hype or puffery their marketing company comes up with. Here is the wording about compatibility "You understand that the Company makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Service"
Yet compatibility is the very thing they seem to be their number one selling point.

I feel that two and half month was not long for me to get a fair chance. However, I do not want to be re-instated. Perhaps I called their service reps too much. However, I trusted them to advise me in way that should have been to my benefit. I would advise anyone to not call the reps for advice, stay under the radar and listen to your own instincts. This company in view is probably going to become more and more selective about who they have aboard.

I think that their customers who find someone probably would have anyway, with someother dating system or on their own. I did get a prorated refund which amounts in my view to "conscience payment." This is interesting since they maintain if you violate a term or condition you will not be re-funded. Which again saids to me that I did not violate anything. It maybe that they back off some of this with some of the publicity they are getting. However, when I was there they terminated some of my matches. eHarmony is a strange cold cooperation. All of can say is READ THEIR TERMS AND CONDITIONS READ ALL OF IT. In the future if I deal with another dating organization I am going to research and read their fine small print. Again, eHarmony is a strange cold cooperation. Mary Riley

The one star is the lowest score allowed. eHarmony is like letting a computer choose your mate. At an age when we no longer allow our parents or other people pick our mates, it is sad that some of us in search of a mate fall prey to this site that only wants your money. I joined paying for three months. I did not get one date or any interes. I am consider at least a 7 and some think I am a 9 or 10 when dressed up. My personality is fairly friendly....nothing from this site. It was a waste of money and a big disappointment. I did not find our until after I joined that the ratio of women to man is astronomical....something like 67 women for every 33 men.

If you have time and money to waste and do not mind being disappointed joined eHarmony.

I've never been a member of eHarmony although I have been a member of many other dating sites. The truth is that they're all just as bad as eHarmony. They all suggest matches for you that are not paying members or became inactive years ago. They all auto-renew you unless you go into your preferences and ask them not to do it. They all suggest matches for you that are completely inappropriate or not to your liking. So really, some of the complaints here are for stuff that happens on other sites.

However, the thing that makes eHarmony more offensive than other sites is that it charges top dollar and promises top results, when in fact you really don't get what you pay for. For the money they charge they SHOULD be weeding people out for you based on desired level of education, desired weight range (thin, average, overweight, obese), desired income, etc.

DeShawn has no room to talk as she has taken the high road here in shaming everyone for having preferences. It's not for her to judge people's preferences as shallow. They have a right to have those preferences respected and for a dating site to filter prospects for them based on those preferences - Especially a dating site that charges top dollar and promises top results like eHarmony. 'Nuff said!

BTW, a better dating site is OKCupid and better yet, it's free! They have a long list of questions you can take if you want that helps match you with other members but at least you get to choose for yourself which members meet your requirements. If there's no one you like at least the site didn't send them to you promising some hocus pocus method of matching you to your perfect soul mate!!

The jerks renewed my subscription without telling me and automatically withdrew money from account without telling me they were about to do so. I feel that is a sneaky, unethical business practice and when I told them I did not want to renew and wanted a refund they refused. So now I'm having fun telling folks to stay away.

I posted a profile in January 2010. Dutifully filling out the survey and ranking my criteria with the utmost care. Hoping that Eharmony was something beyond what I heard from people regarding other online dating sites, I went in with a open mind and tempered expectations. Looking back, I should have lowered my expectations a little further. Though I still have over a month left on my three month membership, I have turned off the "matching" engine and asked to receive no more matches. Time is not your friend on Eharmony as the longer you are on, the wider the "range" of matches they will send you in a desperate attempt to fill your daily match quota. Of the 489 matches they sent me, I closed 401 on the spot. Why we even bother to fill out the survey and rank our wants is a mystery to me based on the women they sent to my inbox. No offense but if one is physically fit and ranks that as a high desire on the survey, I really don't quite understand why I got so MANY overweight or non-physically fit women sent to me??? Going back to the time issue, the longer you are on eharmony, the less likely the matches they send have been online in any recent time period. One ladies profile referenced a event that happened in early 2009. Another few wrote they were no longer on eharmony but were still delivered to me. Customer service at Eharmony is a stealth entity as they make no effort to make it easy to access their services and tend to be vague or simply non-helpful with their members issues. One other thing, I have female friend who was given a month free to join...I didn't get that offer so Eharmony must practice discrimination in order to fill the female ranks on the site.

Overall the Eharmony experience is a rather sad one. Lots of hype and built up expectations but little delivery. Ironically, the bar scene is almost better as you can, at least, pick what appeals to you before being thrown in the shark tank so to speak.

Don't waste your money!

eHarmony has got to be the worst dating site I've ever tried and the worst way to spend $120 (for a 3-month membership.)
I have been a member for over two months, and there has been one match sent to me who was at least REMOTELY interesting (he seems to be an inactive member.) Mind you, I happen to live in New York City, too, so one cannot say there aren't enough men around here.
Most people on here have already written about the unfortunate fact that eHarmony makes no obvious difference between paying and non-paying members whatsoever (they seemingly keep matching you with everyone and their momma,) the latter of which cannot communicate with you in any way and seem to be the vast majority as well.
I, too, was very honest when filling out their never-ending questionnaire, yet - judging from their profiles - I seem to have close to nothing in common with my "matches." However many dimensions they claim to use, it's definitely not working for me.
There's also something a few reviewers have touched upon: there's almost no way to set physical preferences. I hate to say this, and feel free to judge me all you want, but I've been matched with some of the most unattractive men on there. Some of them sounded all right - as much as you can even attempt to judge someone's personality based on mostly canned responses to general questions, - and I would probably have fun hanging out with them as part of a group, but I have enough friends and pals, and I need to be physically attracted to a man to date him.
I would have given less than one star to eHarmony if I could, and I believe you have much better a chance of accidentally running into The One on the street than on there.

BEWARE of E-harmony. It is a total and complete rip off. You are forced to sign up for three months "with a money back guarantee" if you are not satisfied. What they don't tell you is you have to call them within THREE, yes folks, THREE days after you sign up to get any money back at all...after those three days you are screwed.

I was set up with very few matches and most of those I was set up with were two to three hundred miles away from me!!! They either didn't view the profile at all (meaning they matched me with inactive members just to show matches), their profile was full of one word descriptions that said nothing or they were completely and utterly weird. The customer care rep said that he wished they had a "weird fiter" REALLY???????

So, I am out a hundred bucks, met no one, barely had my profile viewed and any pics I requested from guys who said they had one but waited I never got. I got communication from two guys in two months...because I ONLY got a total of FOUR matches...this is pathetic. If this is Christian, to steal my money, lie about matching me up with real people and leave me with nothing then I want to be buddhist. THIS SITE IS PURE CRAP!!!

I WOULD HAVE RATED NEGATIVE STARS IF THIS SITE WOULD HAVE LET ME.

After reading most of these reviews, I had to log on and write to defend eharmony against the untruthful bashing on this site. Most of the complaints that you people are giving are NOT eharmony's fault. "My matches were too fat, ugly, smelly, stupid, etc, etc!" Oh please! It's not eharmony's job to match you with people that you find physically attractive! Their claim is to match you on personality, likes and dislikes, etc. How are they supposed to determine who you personally will find attractive? I have honestly never seen a bunch of more shallow people in my life! Some of the statements that I have read are as follows: "I have an advanced degree and they matched me with a construction worker! Yuk!" or "I am attractive and skinny and I was matched with nothing but ugly fat people!" News flash: just because you think that you're attractive doesn't mean that the whole world does and your "advanced" degree doesn't make you any better than anyone else. Given the number of glaring spelling mistakes in several of these rants, it's clear that these "advanced" degrees aren't in anything having to do with writing or grammar. Get over yourself! And as far as eharmony ripping you off, that could be further from the truth! If you sign up for a one year membership, it doesn't matter if you chose to pay via the three installment plan. You still signed up for one year! You can't decide after three months that you don't like the service and then whine because they won't give you a refund. That's like buying a loaf of bread and deciding halfway through eating it that you want your money back for the rest of it because you didn't like it. If you only wanted to pay for three months then you should have only signed up for a three month subscription! It doesn't take someone with an "advanced" degree like many of you claim to have to figure that out. Concerning the auto renewal of subscriptions: they absolutely specified that this would happen before you ever clicked the button to submit your payment. Your failure to read what was printed right on the page in front of you (and not in super small mice print either) is no one's fault but yours! If I am about to fork over my money, please believe that I'm going to read every condition that is listed before I do so. Most of you didn't. Your loss! The only legitimate argument that I have seen on this board is that many of your matches seem to be non-paying members. I agree that it makes your match pool seem more dense when your list includes people who have just completed the personality profile but have yet to pay for a subscription. Eharmony should probably allow paid members the choice of opting out of being matched with non-paying members. This would allow a more realistic view of true matches. Other than that, you can't expect them to do much else. When you choose to meet people on line, you run the risk of meeting someone who doesn't look like your ideal or who lied about some of their particulars. Deal with it. We all know that women tend to lie about their weight and men tend to exaggerate their height. It's human nature. Are you REALLY mad if you agree to go out with a guy who claims in his profile to be 5'11" yet is only 5'9" in person? And another thing: if someone"s age is listed as 30, yet the only pic that they have posted is that standard senior high school yearbook photo with the black tux or dress (we all know the one), you should be a little suspicious. If you can't figure out that the posting of a 12 year old picture probably means that they aren't willing to show you a recent one for some reason, then you deserve to have to sit through a date with someone who looks nothing like their pic!

In conclusion, stop blaming eharmony or any other online dating site for you not being able to find a mate. Be smart, use common sense, and understand that Mr/Mrs Right isn't going to just fall out of the sky into your lap and declare their undying love for you. And before people start with the comebacks, no, I do not work for eharmony nor have I yet to meet the love of my life on the site. However, I completely understand what I signed up for and have no intention of blaming the site if my Prince Charming isn't found through them.

I joined over this past Christmas. The $59 fee was pretty pricey, but I figured I'd only do one month and if it didn't work, it didn't work. I got matched with my current boyfriend that day (before I had paid and got to see his pic and stuff). He actually ended up living in my apartment complex, so we tell people we met in the mailroom, not online. (Didn't want anyone to know about eharmony.)

It seems like there's a lot of bad press out here, but it can work out!