Reviews of eHarmony

My sister met her husband on e harmony and it was the worst mistake of her life. He is a mentally ill control freak. If someone is truly nuts they know how to answer the preliminary profiles with the answers people want. I know it was her fault for marrying him but he didn't show his true colors until after the wedding. The trouble with e harmony is the comercials make it seem that everyone on the site is safe, and unfortunately that is not the case, so be VERY careful.

Tried eHarmony Canada a few weeks ago. First, you see only after completing all the steps that if you want to see your matches it's gonna cost you about 60$ for a month. A lot more expensive that other sites.

I thought ok, I will try because it's more "scientific". That the trouble, the matches don't really match ! So after a few days, I decided to close my account. That's when the frustration began.

First you have to cancel your automatic monthly renewal. Then you close the account on the site. But I still got tens of emails per day. I close my account again but still got tens of emails a day. Then you understand you have to call customer care to "really" close you account. Let me tell you the women was pretty unpleaseant. She kept trying to convince me not to terminate and she made me feel like it was my fault I didn't appreciate the site. Then she offered to cancel my automatic renewal (which was done) but I had to specify to stop everything including sending me emails. She wasn't very nice about it.

You can usually better evaluate a business relation when things go wrong. From my point of view, eharmony is a total rip off. Hope this helps.

I have been on EH several times over the last 4 years. I finally finured out they are a scam. I found that 90% of the matches close before I even get to review their profile. I also discovered that most of the matches were men who joined on a free weekend trial and by the time you get to stage 2 their trial has ended. When I contacted EH with my concerns of low response, the mans response was my values were too high. He suggested I lower my values to get more responses. I am a Christian, that doesn't work for me. It is a lot of money for what they claim to provide, if they were really providing solid matches it wouldn't be so bad. Neil Clark Will have to answer for this to a HIGHER power one day. In the mean time I'm sure he is laughing all the way to the bank. I suggest thinking of places in your community where you can meet other singles. Malls, grocery stores, book stores, coffee shops, but I do not recommend bars. Good luck!

I used eharmony about two and a half years ago and it worked for me. I met the man of my dreams and we are still together and every day it keeps getting better. We have enough common interests to make us compatible but we are different in other ways so life is always interesting. I never had any problems with customer service or the way the whole process worked. Sure, I got closed out by people, I met a couple of losers but that's no different from any other dating site. Maybe the site has changed since I used it but I thought it was great.

Here's a little experiment... I read all the ads and all the reviews (good and bad) about eHarmony and decided to try a little test. I joined using a yahoo email address. I filled out the ENDLESS questionnaire, printing each page before moving on to the next. When I was finished and was asked which credit card I would like to use, I declined. I signed out, went back to eH and signed up all over again, this time using a hotmail email address. I filled out the questionnaire EXACTLY as I had done using the yahoo address. This time I paid for a membership. And I waited. Here's what happened... The 'free' profile had several hits, none of which I was able to communicate with. When I clicked on them I was asked for a credit card. The paid profile generated ONE hit. ONE. And it wasn't any of the four that the 'free' profile had generated. In fact, this person lived 749 miles away, not meeting with my request on my profile. I kept checking and checking the 'paid' profile but no other matches were to be found. I wrote to eH and asked for my money back. They said they had fulfilled their obligation and had matched me and that their guarantee only applies if they are unable to match you with anyone. Lo and behold, just six days before my 'paid' membership expired I logged in and found a message saying that they were unable to find any matches for me at this time and that they didn't think their site could be of benefit to me. So no matches on the 'paid' profile, mo money back and the boot. And the 'free' profile? To date (after 6 months) 23 hits. These two profiles used the SAME EXACT INFORMATION. eHarmony are liars and theives. Save your time and money. Go to plentyoffish or any of the other free dating sites.

One star...because there is no "no star" rating. This site (e-harmony) is the biggest waste of time and money I have ever seen, and let me tell you: I have seen some doozies in my lifetime. First of all, you get your account flooded with matches who are totally outside of your age range. What is the point of asking for a range if they're only going to disregard it? Second, you would expect at least some of those matches to communicate with you, right-I mean, their site tells you that they only make genuine matches--WRONG. You're lucky if you hear anything back from any of the matches.

Then, their site says people with photos posted get 9x more communication. Okay, I gave that a try....and again was rewarded with nothing.

I know that for some of us it's hard to find someone to go out with, especially if you live in a smaller area like I do. But believe me, do NOT use this service. It's a total non-refundable loss of $60.00 and an hour and a half's time of filling out a useless questionnaire. STAY AWAY.

I was very disappointed for the following reasons, eHarmony sent: 1. potential matches who were not members. No wonder they didn't respond. 2. potential matches who had no photos posted, even though I had set my preference to ONLY included matches with photos. Many of these were non-members as well. 3. potential matches who were completely out of my preferred age range. No offense to the active 70 year old, but come on, a 25 year age difference just isn't what I'm looking for.

All in all, I felt eHarmony used my profile as a marketing tool more than a matching opportunity. I felt the site was dishonest. Even when I called customer service to inquire about my observations, they side stepped direct response to my questions by having scripted suggestions to respond with, e.g. "We notice you only have 3 pictures posted, we provide space for 12. Posting more pictures will increase your potential for matches."

Live and learn. There's got to be a better way to find all those available good looking men that Oprah says are out there, eHarmony is not the way for sure.

I was a member several years ago. I joined for a year because of a low rate I was offered and the money-back guarantee for the one-year subscription. I received very few matches, and several closed the communication before I even had time to check their profile. At the end of the year, I applied for a refund based on the limited number of responses I received (we're talking maybe six over a year's time), but I was informed that I was not eligible because I had paid monthly - something they failed to mention when they made the offer. I've been inactive for quite some time now, but like the reviewer before me, I've recently started receiving lots of matches, from all over geographically, most of which don't meet my other preferences.

I think it's just a ruse to get people to sign up to communicate with their matches, who are probably people like I am who aren't active and won't pay the fee to respond. On-line matches are a good idea, but I seriously doubt if there's any way to make it work. It's bad enough that so many people misrepresent themselves, but the sites are also unreliable.

Dear Scarlett of WI,

You are either not reading and understanding what the others are saying or you choose to ignore the details.

Not *all* of the complaints could be user error.

Just yesterday I called to complain that:

* Why can't I limit my match radius to less 30 miles?

* Why must I click on each 'Closed' match in order to remove them from my lists? Where's there a means to remove them en masse? I had cancelled my membership back in March of 2004. I signed up again two days ago. The old matches are still there. Almost of those are Closed. What does that tell you?!

See also TIME magazine's article "5 Worst Websites" of which eHarmony is one.

http://www.time.com/time/specials/2007/article/0,28804,1638344_1638341_1638336,00.html

I am *so* thankful I only paid for one month!! Ten business days before the renewal, I'll cancel, via email and certified return receipt letter.

Oh my God, I can't believe all the complaining. "I forgot to hit the submit button", "the help number was "hidden"", "I got matched up with people from all over the world"...what a bunch of crap. I have been on eHarmony for a little less than 3 months and have had none of these strange problems. Here's a hint people, make sure you call and cancel if you don't want to be charged, don't wait until after they charge you and then say you want your money back. Who forgets to hit the submit button and then blames someone else?? I have called eharmony 4-5 times with questions, the number is NOT hidden as someone suggested. I was going to write them but then saw the number to call, so I called instead. Every time I called I got someone very polite and knowledgeable. I have gotten 5-7 matches every single day except for about a period of 4 days, so I called to see what was going on. A setting got inadvertently changed on their end and they actually extended my membership for the 4 days I lost even though I was still able to communicate with the matches that I already had during those 4 days. I have my matches set to be geographically close to where I am located and eHarmony has only matched me up with people that did not meet my specifications on a few occasions, and they let me know that they used "flexible matching" in those instances (where they might ease up on the age restrictions you set, or distance). I just don't understand how people can be having all these problems that they are claiming to have since I am using the same site---a lot of the issues appear to be user error, not eHarmony's doing. Just like having to put warnings on hot cups of coffee, we can only do so much to protect some people from their own ignorance. It's not a bad site and I have met some very wonderful sincere people in my short time on the site. My stink with them is that I get too many matches. I have had to go through over 500 profiles and decide to answer them or close them out and it has been very time consuming. Some people get owly because it takes me so long to get back to them and they close me out before I find time to respond.